100 Day Satisfaction
Love your new floor or we'll replace it*
We know you'll love your new FloorEver™ PetPlus or FloorEver™ carpet so much we guarantee it. If you don't love your new floor within 100 days of it being installed, we'll pay for the cost of the new Phenix floor.
Satisfaction claims under this FloorEver™ PetPlus and FloorEver™ guarantee will not be on goods that are damaged, sold as 2nd quality, used carpet, or the carpet has been reinstalled.
The 100 Day Satisfaction Guarantee is limited to one replacement. This is will be honored only on original purchases and to the original buyer.
Phenix offers this 100 Day Satisfaction Guarantee on FloorEver™ PetPlus Certified and FloorEver™ styles only. This satisfaction guarantee is valid within the first 100 days of purchase. The replacement must be of an equal value Phenix product. You must choose a different Phenix style and color as the replacement. If a carpet of greater value is chosen, you will be responsible for paying the difference in the price. Phenix will not provide a refund if a carpet of lesser value is selected as the replacement. The consumer will be responsible for all labor and maintenance costs that are incurred due to replacing your carpet under the 100 Day Satisfaction Guarantee.